Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which our man and van removal services are provided within the United Kingdom. By placing a booking, you agree that these Terms and Conditions will apply to any service we provide to you. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company requesting the service and responsible for payment.

Service means any man and van, removal, transportation, loading, unloading, packing, or related services that we provide.

Goods means the items, belongings, furniture, or materials that are to be moved, transported, or otherwise handled as part of the Service.

Vehicle means any van or other vehicle used by us to provide the Service.

Agreement means the binding contract between you and us incorporating these Terms and Conditions and the details confirmed in your booking.

2. Scope of Service

We provide man and van removal services for domestic and commercial customers, including but not limited to local and regional moves, small office relocations, and item collections or deliveries. The specific scope of the Service, including addresses, dates, times, number of operatives, and any additional requirements, will be set out in your booking confirmation.

Unless expressly agreed in writing, our Service does not include installation or disconnection of appliances, dismantling or reassembly of complex furniture, removal of doors or windows, specialist lifting using hoists or cranes, or any services that require professional trade qualifications such as plumbing or electrical work.

3. Booking Process

3.1 You may request a quotation for our man and van removal services by providing accurate information about the nature and volume of the Goods, access conditions at both collection and delivery points, and any special handling requirements.

3.2 Quotations are based on the information provided by you. If the information is incomplete or inaccurate, we reserve the right to amend or withdraw the quotation, adjust the price, or refuse the Service on the day.

3.3 A booking is only confirmed when we have accepted your request and issued a booking confirmation. The booking confirmation will typically set out the date and time of the Service, the agreed hourly rate or fixed fee, any additional charges, and payment terms.

3.4 You are responsible for checking that all details in the booking confirmation are correct. Any discrepancies must be notified to us as soon as possible and, in any event, before the Service is due to commence.

4. Service Area

Our man and van removal services operate within the United Kingdom. We may, at our discretion, agree to provide services that involve travel outside our usual operating area, subject to additional charges for mileage, travel time, congestion charges, tolls, ferry fees, parking, or accommodation where applicable.

Travel times and routes are determined by us using reasonable judgement, taking into account road conditions, safety, and the need to protect the Goods during transit.

5. Customer Responsibilities

5.1 You must ensure that adequate and safe access is available at both the collection and delivery addresses, including suitable parking for the Vehicle, clear pathways, and safe stairways or lifts where applicable. If suitable parking arrangements require permits or payments, you are responsible for ensuring these are in place unless otherwise agreed in writing.

5.2 You must ensure that Goods are properly packed and prepared for transport, unless packing services have been expressly agreed as part of the booking. Fragile items should be appropriately protected, and any items of high value should be clearly identified to us before the Service begins.

5.3 You are responsible for ensuring that all items to be moved are made available on the day and that no Goods are left behind by mistake. Our operatives will not be responsible for checking cupboards, lofts, basements, outbuildings, or similar spaces unless specifically instructed by you.

5.4 You confirm that you are the owner of the Goods or have the full authority of the owner to have the Goods moved. You agree to indemnify us against any claim brought by a third party in connection with our handling of the Goods.

6. Payments and Charges

6.1 Charges may be based on an hourly rate, a fixed fee, or a combination of both, as set out in your booking confirmation. Additional charges may apply for waiting time, extra labour, difficult access, additional collections or deliveries, or other unforeseen circumstances outside our control.

6.2 We may require a deposit to secure your booking. Any deposit amount and due date will be specified in your booking confirmation. Deposits may be non-refundable in accordance with the cancellation terms set out in these conditions.

6.3 Unless otherwise agreed, payment of the balance is due immediately upon completion of the Service. We may, at our discretion, require full payment before commencement of the Service.

6.4 If payment is not made when due, we reserve the right to charge interest on the overdue amount at a reasonable rate and to recover any costs incurred in pursuing late payment, including legal fees and recovery charges.

6.5 If we are unable to complete all or part of the Service due to inaccurate information provided by you, inadequate access, or your failure to comply with these Terms and Conditions, the agreed charges will remain payable and no refund will be due for time lost or work not carried out as a result.

7. Cancellations and Amendments

7.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. The effective date of cancellation is the date and time on which we receive your cancellation notice.

7.2 We may apply cancellation charges according to how much notice you provide. Where you cancel within a short period before the scheduled start time, a significant portion or the full amount of the booking may be charged. Any specific cancellation charges or deadlines will be communicated to you at the time of booking.

7.3 If you wish to amend the date, time, or scope of the Service, this will be subject to availability. We are not obliged to accommodate changes, and additional charges may apply if the amendment materially affects the booking.

7.4 We reserve the right to cancel or postpone the Service if we are unable to safely provide it due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, accidents, vehicle breakdown, staff illness, or safety concerns. Where possible, we will offer an alternative date or time. Our liability in such cases will be limited to the return of any monies paid in advance for services not provided.

8. Delays and Waiting Time

8.1 While we will make reasonable efforts to arrive at the agreed time, all arrival and delivery times are estimates. We do not accept liability for loss or inconvenience arising from delays caused by traffic, road works, accidents, weather conditions, or other events beyond our control.

8.2 Waiting time caused by you, including delays in gaining access to premises, delays in key handover, or insufficient preparation of Goods, may be charged at the applicable hourly rate. This will be detailed in your booking confirmation where relevant.

9. Excluded and Restricted Items

9.1 Unless previously agreed in writing, we will not transport hazardous, illegal, or unsafe items. This includes, but is not limited to, explosives, flammable liquids or gases, corrosive substances, firearms and ammunition, controlled drugs, or any materials that may present a health and safety risk.

9.2 We will not knowingly transport livestock, pets, or perishable food items as part of the man and van removal service. You are responsible for making alternative arrangements for such items.

9.3 Certain items, such as large safes, pianos, hot tubs, or machinery, may require specialist equipment or additional labour. These items must be disclosed at the time of booking and may be subject to additional charges or separate terms.

10. Waste and Rubbish Removal

10.1 We operate in accordance with UK waste regulations and duty of care requirements. We are not a general waste disposal company and will only remove waste materials where this has been expressly agreed as part of the Service.

10.2 Where waste or unwanted items are to be removed, you confirm that you have the right to dispose of them and that they do not contain hazardous or prohibited materials. We reserve the right to refuse any waste items that we reasonably believe may be unlawful or unsafe to carry.

10.3 Any disposal of waste will be carried out only at authorised facilities, in line with applicable environmental regulations. Additional charges may apply based on weight, volume, and type of materials disposed of.

11. Liability for Loss or Damage

11.1 We will take reasonable care in handling and transporting your Goods. However, our liability for loss or damage is subject to the limitations set out in this section.

11.2 We will not be liable for loss or damage arising from your failure to pack Goods adequately, inherent defects or fragility of items, normal wear and tear, fair deterioration, or pre-existing damage.

11.3 We will not be liable for loss of or damage to cash, jewellery, watches, precious metals, stones, important documents, data, or items of a similar nature unless we have expressly agreed in writing to handle such items and you have provided a clear description and value.

11.4 If we are found liable for loss of or damage to your Goods, our liability will be limited to a reasonable cost of repair or the current market value of the item, whichever is lower, subject to any overall cap set out in your booking or in any applicable insurance policy.

11.5 We shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or loss of enjoyment, arising from or in connection with the Service.

11.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within a reasonable period after completion of the Service. You must allow us a reasonable opportunity to inspect the alleged damage.

12. Insurance

12.1 We maintain appropriate insurance cover for our business in accordance with industry practice. Details of cover and any applicable limits may be provided on request.

12.2 It is your responsibility to ensure that your own contents or business insurance adequately covers your Goods during removal and transit. We strongly recommend that you arrange additional insurance cover if you are moving items of high value or particular sensitivity.

13. Complaints

13.1 If you are dissatisfied with any aspect of the Service, you should raise the issue with our representative as soon as possible so that we have an opportunity to address your concerns on the day, where practical.

13.2 If the matter is not resolved at the time, you should submit a written complaint, providing full details of the issue, within a reasonable period following completion of the Service. We will investigate and respond to your complaint in a fair and timely manner.

14. Force Majeure

14.1 We shall not be in breach of this Agreement nor liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control.

14.2 Such events may include, but are not limited to, extreme weather, natural disasters, acts of terrorism, civil unrest, strikes or industrial disputes, road closures, public health emergencies, or sudden breakdown of essential equipment, provided that we have taken reasonable steps to mitigate the impact of such events.

15. Data Protection and Privacy

15.1 We will collect and process personal data about you for the purpose of providing our man and van removal services, handling bookings, processing payments, and responding to enquiries or complaints.

15.2 We will handle your personal data in accordance with applicable UK data protection legislation. We will not sell your personal data to third parties and will only share it where necessary for the performance of the Service, compliance with legal obligations, or protection of our legitimate interests.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy provided by law or under this Agreement shall operate as a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

17.3 These Terms and Conditions, together with the details set out in your booking confirmation, constitute the entire agreement between you and us regarding the provision of man and van removal services, and supersede any prior understandings, representations, or agreements, whether oral or written.

By confirming a booking with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.



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Best Man and Van Acton Prices on the Market!

We always want to offer the best price on all your removals needs. Whereas other man and van Acton companies might look to overcharge for inferior support, we can provide a special offer for every single customer. We really listen to what you need, which is where our moving services come into their own. We put together a package to suit you exactly, designed from the ground up based on your requirements. This eliminates unnecessary costs and makes the most of your time and money. If you’d like to chat about what we can offer, call today for a free quote with no obligation to buy!

Luton Van 2 Men 4 Men
Per hour /Min 2 hrs/ 70 140
Per half day /Up to 4 hrs/ 280 560
Per day /Up to 8 hrs/ 560 1120

*All prices are subject to VAT at 20%.

Contact us

Company name: Man and Van Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 91 Old Oak Common Lane
Postal code: W3 7DD
City: London
Country: United Kingdom

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E-mail:
[email protected]

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Description: Finding prompt and efficient man and van services throughout Acton, W3 at affordable price is not an easy task. Look no further! Call us now!
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