Man and Van Customer Privacy Policy

This Privacy Policy explains how Man and Van collects, uses and protects personal data of all customers in our service area. We are committed to handling your information in accordance with the UK General Data Protection Regulation and all applicable data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Who This Policy Applies To

This Privacy Policy applies to all Man and Van customers in our service area, including individuals and businesses who contact us, request quotations, make bookings, or use any of our transport and removal services. It also applies to visitors who interact with us through our website, online forms, and other communication channels.

Personal Data We Collect

We collect and process different types of personal data, depending on how you interact with us and which services you use. The categories of data we may collect include:

Identification and contact details, such as name, address, service address, and basic contact preferences you choose to share with us.

Booking and service information, such as details of your requested move or delivery, collection and drop off locations, dates and times, access information, special handling instructions, and details of items to be transported where relevant.

Payment and billing information, such as billing address and payment related information provided at the time of booking or invoicing. We do not store full payment card details; these are processed securely by our chosen payment processors.

Communication records, such as emails, messages, and notes of conversations when you contact us, request support, or provide feedback.

Website and usage data, such as technical information generated when you visit our website, including your approximate location, device type, and how you interact with pages and forms. This may be collected using cookies or similar technologies where permitted by law.

Lawful Bases for Processing Your Data

We only process your personal data where we have a valid lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:

Contract. We process your data when it is necessary to enter into or perform a contract with you, for example to provide a quotation, confirm a booking, plan your move, deliver your items, and manage your account and payments.

Legal obligation. Certain processing activities are required by law, such as keeping specific records for tax, accounting, or insurance purposes and complying with lawful requests from public authorities.

Legitimate interests. We may process your data when it is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. Examples include improving our services, managing our operations, preventing fraud or abuse, and maintaining security of our systems and vehicles.

Consent. In limited cases, we may rely on your consent, for example for certain types of direct marketing or optional cookies that are not strictly necessary for the operation of our website. When we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to enquiries and provide quotations when you request information about our services.

To confirm, manage, and deliver bookings, including planning routes, scheduling staff, and communicating arrival times and status updates.

To process payments, issue invoices, and maintain accurate financial records.

To communicate with you about your booking, including pre service confirmation, on the day coordination, and post service follow up.

To improve and develop our services by analysing aggregated and anonymised data, monitoring service performance, and addressing any issues that arise.

To manage disputes, claims, and complaints, including communications with insurers or legal advisors where necessary.

To protect our business, our customers, and our staff, including preventing misuse of services and maintaining the security of our vehicles and equipment.

Data Sharing and Processors

We do not sell your personal data. We only share it where necessary and in accordance with data protection laws. Categories of recipients we may share your data with include:

Service providers and data processors who support our operations, such as hosting providers, payment processors, customer management tools, and IT support. These third parties act on our instructions, are bound by contracts, and must take appropriate security measures.

Professional advisers, such as accountants, insurers, or legal advisers, where this is necessary for managing our business, dealing with claims, or complying with legal requirements.

Public authorities, regulators, or law enforcement agencies where we are legally required to do so or where disclosure is necessary to protect our rights, property, or safety, or those of others.

If any of our service providers transfer data outside the United Kingdom or European Economic Area, we require them to ensure that appropriate safeguards are in place to protect your personal data.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements. In deciding how long to keep information, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and the purposes for which we process it.

In general, we retain booking and service records and related communications for a period that allows us to respond to questions, handle disputes, and comply with tax and legal obligations. Payment records are kept for the period required by financial and tax regulations. Where data is processed solely on the basis of your consent and you withdraw that consent, we will stop that processing and, where appropriate, delete or anonymise the relevant data, unless we have another lawful basis to retain it.

When personal data is no longer needed, we will securely delete it or irreversibly anonymise it so that it can no longer be linked back to you.

Your Data Protection Rights

As a customer in our service area, you have several rights regarding your personal data under data protection law. These include:

Right of access. You have the right to ask if we hold personal data about you and to request a copy of that data, together with information about how we use it.

Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose it was collected or you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing. You can request that we restrict the processing of your data in specific situations, such as when you contest its accuracy or object to our use of it.

Right to data portability. In some cases, you may ask to receive personal data you have provided to us in a structured, commonly used and machine readable format, and to have it transmitted to another controller where technically feasible.

Right to object. You can object, on grounds relating to your particular situation, to our processing of your personal data where we rely on legitimate interests. You also have an absolute right to object to direct marketing.

Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with a data protection authority if you believe that your rights have been infringed. We encourage you to contact us first so we can address your concerns.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and service providers who need it to perform their duties, using secure systems to store and process data, and reviewing our security practices on a regular basis.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updates will take effect when the revised policy is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.



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Best Man and Van Acton Prices on the Market!

We always want to offer the best price on all your removals needs. Whereas other man and van Acton companies might look to overcharge for inferior support, we can provide a special offer for every single customer. We really listen to what you need, which is where our moving services come into their own. We put together a package to suit you exactly, designed from the ground up based on your requirements. This eliminates unnecessary costs and makes the most of your time and money. If you’d like to chat about what we can offer, call today for a free quote with no obligation to buy!

Luton Van 2 Men 4 Men
Per hour /Min 2 hrs/ 70 140
Per half day /Up to 4 hrs/ 280 560
Per day /Up to 8 hrs/ 560 1120

*All prices are subject to VAT at 20%.

Contact us

Company name: Man and Van Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 91 Old Oak Common Lane
Postal code: W3 7DD
City: London
Country: United Kingdom

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E-mail:
[email protected]

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Description: Finding prompt and efficient man and van services throughout Acton, W3 at affordable price is not an easy task. Look no further! Call us now!
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